Complaints

If something isn't right, we want to know. Contact us with the details of your complaint and we will acknowledge it within three working days.

How we handle complaints

We investigate every complaint and aim to resolve it within eight weeks. We'll keep you updated throughout and explain our response in plain language.

About installation work

Voltra Energy is not an installer. Installations are carried out by accredited third-party installers who contract with you directly, so complaints about the installation itself should be raised with your installer. We'll still help you understand your options where we can.